Terms & Conditions

Welcome to Vartiss Store. These Terms & Conditions explain the conditions that apply to the use of our website and purchases made through Vartiss Store.

By using our website or placing an order, you agree to these Terms & Conditions to the extent permitted by law.

Nothing in these terms excludes, restricts or modifies any consumer guarantees, rights or remedies you may have under the Australian Consumer Law (ACL) or other applicable Australian legislation.

1. About Vartiss Store

Vartiss Store is an Australian online retailer based in Bentleigh, Melbourne, Victoria. We offer furniture, home, garden, storage, office, outdoor and workshop products to customers across our serviced Australian locations.

Business name: Vartiss Store
Business address: Unit 2/21 Fairbank Rd, Bentleigh VIC 3204
ABN: 48 357 609 527
Phone: 0423 184 010
Email: support@vartiss-store.com.au
Website: vartiss-store.com.au

2. Products and Information

We aim to ensure that product descriptions, specifications, images, dimensions, colours, materials and other information displayed on our website are accurate and up to date.

Minor differences in product appearance may occur due to screen settings, photography, lighting, manufacturing variations or supplier updates.

Where product specifications or features materially differ from the information displayed at the time of purchase, customers may be entitled to a remedy under Australian Consumer Law.

Product availability may change without notice. Although we regularly review stock information, products may occasionally become unavailable after an order has been placed.

If an ordered product becomes unavailable, we will contact you promptly and offer an appropriate solution, which may include:

• A full refund for the unavailable item
• An alternative product, if you agree to the substitution
• Waiting for replenishment, where available and agreed upon

We will not substitute a materially different product without your agreement.

3. Prices and Payment

All prices displayed on the Vartiss Store website are in Australian dollars (AUD).

Any applicable delivery charges will be displayed during checkout before you complete your purchase.

We aim to ensure that prices and product information are accurate. If an obvious pricing or listing error is identified, we will contact you to explain the issue and discuss the available options.

We will not charge an additional amount without your agreement. If an order cannot be fulfilled at the agreed price and is cancelled, any payment received for the cancelled order will be refunded.

Payment must be successfully completed before an order can be processed for dispatch.

We accept payments through supported secure payment providers, including major credit and debit cards and PayPal.

Payment information is handled through our payment service providers. We do not intentionally store complete payment card details on our website.

4. Orders and Order Confirmation

After placing an order, you will normally receive an order confirmation by email containing your order details.

We reserve the right to contact customers where clarification is required regarding product availability, delivery details, payment verification or other matters affecting fulfilment.

In some circumstances, an order may be unable to proceed, including where:

• A product becomes unavailable or is discontinued
• Delivery to the nominated address is unavailable
• Payment cannot be successfully verified
• An obvious pricing or product listing error has occurred
• Required order information is incomplete or incorrect

If we cannot fulfil an order, we will contact you and arrange an appropriate resolution.

Where an order is cancelled and payment has already been received, we will provide a refund for the cancelled goods and any applicable delivery charges.

Any cancellation or resolution will be handled in accordance with Australian Consumer Law.

5. Order Cancellation

You may request cancellation of your order before it has been dispatched.

If you need to change or cancel an order, please contact us as soon as possible so we can check its status.

Once an order has been dispatched, we generally cannot cancel it for change-of-mind reasons.

However, an approved change-of-mind return may be available under our Returns & Refunds Policy.

These conditions do not affect any cancellation, refund or other rights available under Australian Consumer Law, including where goods are not supplied as agreed or fail to meet applicable consumer guarantees.

6. Shipping and Delivery

Vartiss Store delivers to eligible metropolitan, regional and remote locations across our serviced areas of Australia.

Our current delivery arrangements are:

• Free delivery: Available to eligible Australian capital cities, excluding Darwin.
• Regional and remote delivery: A $30 flat delivery fee applies to eligible regional and remote destinations within our delivery network.
• Northern Territory (NT): We do not currently deliver to Darwin, Alice Springs or any other location within the Northern Territory.

Delivery availability is subject to postcode, product dimensions and carrier coverage. Some locations outside the Northern Territory may also be excluded where delivery services are unavailable.

Customers are asked to select the shipping method applicable to their delivery address during checkout.

If a delivery option has been selected incorrectly, we will contact you to clarify the available options before dispatch. Any additional delivery charge will require your agreement. Where we cannot fulfil an order on the agreed terms, an appropriate refund will be provided.

Dispatch time: In-stock orders are generally dispatched within 1–3 business days after successful payment.

Delivery timeframes vary depending on the product, destination and carrier. Estimated delivery times are displayed in our Shipping & Delivery Policy.

In rare circumstances, such as severe weather, peak periods or carrier disruptions, delivery may take up to 25 business days after dispatch.

Delivery timeframes are estimates and do not limit your rights under Australian Consumer Law.

Orders containing multiple products may be dispatched in separate packages and may arrive on different days.

Customers are responsible for providing accurate delivery information. Please contact us promptly if you notice an error in your address or contact details.

For full details, please refer to our Shipping & Delivery Policy.

7. Returns, Refunds and Consumer Guarantees

Purchases made through Vartiss Store are covered by applicable consumer guarantees under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

For a major failure, customers are generally entitled to choose between a refund and replacement, subject to the requirements of Australian Consumer Law.

For a minor failure, we may arrange an appropriate repair, replacement or refund as permitted by law. If the issue cannot be remedied within a reasonable time, additional consumer remedies may become available.

Change-of-mind returns: We may accept change-of-mind returns at our discretion where customers contact us within 14 days of delivery and the return meets our published conditions.

Approved change-of-mind returns are generally subject to:

• The product being unused and unassembled
• Original packaging and resaleable condition
• Return delivery costs being paid by the customer
• A 10% restocking fee
• Original delivery charges generally being non-refundable

These conditions apply only to discretionary change-of-mind returns. They do not restrict any statutory rights relating to faulty, damaged, unsafe, incorrectly supplied or misdescribed goods.

We recommend contacting us before returning an item so that we can provide the correct return instructions and address.

For complete information, please read our Refunds & Returns Policy.

8. Product Warranties

Some products may include a manufacturer’s warranty, supplier warranty or an additional warranty offered by Vartiss Store.

Where applicable, warranty information may be provided on the relevant product page, with the product or in supporting documentation.

Unless otherwise stated, any advertised 12-month warranty or replacement guarantee is an additional benefit and does not replace your statutory consumer guarantees.

Your rights under Australian Consumer Law may continue beyond an additional warranty period, depending on the nature of the product, its price, expected durability and other relevant circumstances.

Customers may contact Vartiss Store directly regarding product faults or warranty concerns. We will assist in accordance with our legal obligations.

9. Website Accounts

Customers may be able to create an account to manage their details, review orders and access available website features.

If you create an account, you are responsible for providing accurate information and taking reasonable steps to keep your login credentials confidential.

Please contact us if you believe your account has been accessed without authorisation.

We may suspend or restrict access to an account where reasonably necessary to protect website security, prevent fraud or address unlawful activity, subject to applicable law.

10. Website Use

You may use the Vartiss Store website for lawful shopping, browsing and other permitted purposes.

You must not:

• Knowingly introduce viruses, malware or other malicious software
• Attempt to gain unauthorised access to website systems or accounts
• Interfere with the security or normal operation of the website
• Use the website for fraudulent or unlawful activities
• Infringe the intellectual property or other legal rights of Vartiss Store or third parties

We may take reasonable steps to protect our website, customers and systems against misuse, fraud and security threats.

11. Intellectual Property

Unless otherwise stated, website content including original text, graphics, logos, images, page designs and other materials is owned by or licensed to Vartiss Store.

Such materials may be protected by applicable copyright, trade mark and other intellectual property laws.

You may not reproduce, distribute or commercially exploit protected website content without permission where permission is required by law.

Nothing in this section restricts uses permitted under applicable law.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery companies and external websites.

Third-party websites and services may be governed by their own terms, privacy policies and operating conditions.

We encourage customers to review the relevant information before using external services.

Where third-party service providers assist us in fulfilling an order, this does not remove any responsibility Vartiss Store has to customers under applicable Australian law.

13. Privacy

We respect the privacy of our customers and aim to handle personal information responsibly.

Personal information is collected, used, disclosed and protected in accordance with our Privacy Policy and applicable Australian privacy requirements.

We may collect information reasonably necessary to process orders, arrange delivery, communicate with customers and provide support.

Please refer to our Privacy Policy for more information about our information-handling practices.

14. Liability and Consumer Rights

We aim to provide accurate website information, reliable service and products that meet applicable consumer guarantees.

Occasionally, website availability, delivery services or order fulfilment may be affected by technical issues, supplier disruptions, severe weather or other circumstances outside our reasonable control.

We will take reasonable steps to address problems affecting customer orders and provide appropriate remedies where required by law.

To the extent permitted by law, any limitations on our liability apply only where such limitations are lawful and reasonable in the circumstances.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian Consumer Law or other applicable legislation.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business operations, website services, delivery arrangements or applicable legal requirements.

The current version will be published on our website.

Changes will generally apply to future orders and website use from the effective date of publication.

Any changes to these terms will not retrospectively remove or reduce rights or obligations arising from orders already accepted, or limit rights provided by applicable law.

16. Governing Law

These Terms & Conditions are governed by the laws applicable in Victoria, Australia.

Nothing in this section limits any mandatory consumer protections, rights or remedies available under Australian Consumer Law or other applicable legislation.

17. Contact Us

If you have questions about these Terms & Conditions, our products, an existing order, delivery or returns, please contact us:

Vartiss Store
ABN: 48 357 609 527
Business address: Unit 2/21 Fairbank Rd, Bentleigh VIC 3204
Phone: 0423 184 010
Email: support@vartiss-store.com.au
Website: vartiss-store.com.au

We aim to handle all enquiries and customer concerns fairly, promptly and in accordance with applicable Australian law.