Privacy Policy

Last updated: 9 August 2026

At Vartiss Store (“we”, “us”, “our”), we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit, contact or purchase from Vartiss Store through vartiss-store.com.au.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) apply to us, we handle personal information in accordance with those requirements.

1. Who We Are

Business name: Vartiss Store
ABN: 48 357 609 527
Business address: Unit 2/21 Fairbank Rd, Bentleigh VIC 3204
Phone: 0423 184 010
Email: support@vartiss-store.com.au
Website: vartiss-store.com.au

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Personal Information We May Collect

Depending on how you interact with Vartiss Store, we may collect personal information including:

• Your name
• Email address
• Phone number
• Delivery and billing addresses
• Order and transaction details
• Products purchased
• Delivery instructions
• Communications and enquiries you send to us
• Account information if you create an account
• Device and browser information, such as IP address, browser type and device type
• Website usage information, such as pages viewed and how you navigate our website

We do not intentionally collect sensitive information as defined by the Privacy Act. Please avoid providing sensitive information unless it is reasonably necessary for your enquiry or dealings with us.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• Place an order
• Create or use an account
• Complete a form on our website
• Contact us by phone, email or through our website
• Subscribe to marketing communications
• Request customer service or assistance with an order

Some technical and website usage information may also be collected automatically when you visit our website through cookies, analytics tools and similar technologies.

We may receive information from third parties involved in processing an order or providing services to us, such as payment providers, suppliers, fulfilment partners and delivery providers.

Personal information may be held electronically in our website systems and in systems operated by trusted service providers that assist us with running our business.

4. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information where reasonably necessary to:

• Process and manage orders
• Process and verify payments
• Arrange fulfilment and delivery
• Provide order confirmations, tracking information and delivery updates
• Contact you about an order or delivery issue
• Provide customer service
• Respond to enquiries
• Manage returns, refunds, replacements and warranty matters
• Maintain customer accounts
• Improve our website, products and customer experience
• Understand how customers use our website
• Protect our website and customers against fraud, misuse and security threats
• Maintain appropriate business and transaction records
• Meet legal, regulatory, accounting or tax obligations

We will not use personal information for purposes unrelated to those for which it was collected unless permitted or required by law.

5. Payments

Payments are processed using secure third-party payment providers.

We do not store complete credit or debit card numbers on our website.

Payment providers may collect and process information required to authorise and complete your payment. Their handling of personal information may also be governed by their own privacy policies.

6. Who We May Share Personal Information With

We may disclose limited personal information to trusted third parties where reasonably necessary to operate our business, process orders and provide services to you.

These may include:

Payment providers
To process and verify payments.

Suppliers, warehouses and fulfilment partners
To pick, pack, process and dispatch orders.

Couriers and delivery providers
To deliver orders and provide tracking services. Depending on the order and location, these may include Australia Post, Aramex, Team Global Express, Hunter Express, CouriersPlease, Allied Express and Direct Freight Express, as well as other appropriate delivery providers.

Website hosting, security and IT providers
To host, maintain, secure and support our website and business systems.

Analytics and technology providers
To help us understand website usage, maintain website functionality and improve the customer experience.

Professional advisers and service providers
Where reasonably necessary for accounting, legal, administrative or other business purposes.

We may also disclose personal information where required or authorised by Australian law, or where reasonably necessary to protect our legal rights or the security of our customers and business.

We aim to disclose only the information reasonably necessary for the relevant service to be performed.

7. Google Analytics, Cookies and Website Technologies

Our website may use cookies and similar technologies to help operate the website and understand how visitors use it.

Cookies and related technologies may be used to:

• Keep the website functioning correctly
• Maintain shopping-cart and account functionality
• Remember preferences where applicable
• Understand website traffic and visitor behaviour
• Identify technical problems
• Improve website performance and customer experience

We use Google Analytics to help us understand website traffic and how visitors interact with Vartiss Store. Analytics services may collect information such as device information, approximate location derived from technical data, pages viewed and interactions with our website.

You can manage or disable cookies through your browser settings. Some parts of the website may not function correctly if certain cookies are disabled.

8. Marketing Communications

If you choose to subscribe to marketing communications, we may send you information about products, offers or other Vartiss Store updates.

You can unsubscribe at any time by using the unsubscribe option provided in a marketing email or by contacting us at support@vartiss-store.com.au

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to an order, payment, delivery, return or customer-service matter.

9. Overseas Service Providers

Some technology, analytics, hosting, email, payment or other service providers we use may operate or process information outside Australia.

Where personal information is likely to be disclosed to an overseas recipient and the Privacy Act applies, we will handle such disclosure in accordance with applicable Australian privacy requirements.

Some of our service providers may store or process information in countries outside Australia, including the United States and other countries in which their systems, affiliates or service providers operate. The countries involved may vary depending on the provider and services used. Where required by applicable Australian privacy law, we will take reasonable steps in relation to the handling of personal information by overseas recipients..

10. Accessing or Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Please contact:

Email: support@vartiss-store.com.au
Phone: 0423 184 010

We may need to verify your identity before providing access to or changing personal information.

There may be circumstances in which access or correction cannot be provided or must be handled in a particular way under applicable law. Where required, we will explain our decision.

11. Requests to Delete Personal Information

You may contact us to request deletion of personal information we hold about you.

We will consider such requests subject to applicable legal and business requirements.

We may need to retain certain information where reasonably necessary or required for purposes such as:

• Tax and accounting records
• Transaction records
• Fraud prevention
• Dispute resolution
• Warranty or consumer-guarantee claims
• Legal or regulatory requirements

Where information is no longer required and applicable law requires its destruction or de-identification, we will take reasonable steps to do so.

12. Security of Personal Information

We take reasonable steps to protect personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include website security, access controls, secure payment processing and appropriate technology and service providers.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

If you believe your personal information or Vartiss Store account may have been compromised, please contact us promptly.

13. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us:

Email: support@vartiss-store.com.au
Phone: 0423 184 010

Please provide enough information for us to understand and investigate your concern.

We will consider your complaint and respond within a reasonable timeframe.

Where the Privacy Act applies and you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

14. Third-Party Websites

Our website may contain links to third-party websites or services.

Vartiss Store is not responsible for the privacy practices of independent third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, service providers or applicable requirements.

The current version will be published on this page and the Last updated date will be changed when appropriate.

16. Contact Us

If you have questions about this Privacy Policy or the way Vartiss Store handles personal information, please contact us:

Vartiss Store
ABN: 48 357 609 527
Business address: Unit 2/21 Fairbank Rd, Bentleigh VIC 3204
Phone: 0423 184 010
Email: support@vartiss-store.com.au
Website: vartiss-store.com.au