VELA Grey Velvet Queen Headboard – Vertical Tufted Bedhead 153cm

Shipping

Delivery Pricing

At Vartiss Store, we aim to provide clear, affordable and transparent delivery pricing across our serviced areas of Australia.

• Free delivery: Available to eligible Australian capital cities, excluding Darwin.
• Regional and remote areas: A $30 flat delivery fee applies to eligible locations within our delivery network.
• Northern Territory (NT): We do not currently deliver to Darwin, Alice Springs or any other location within the Northern Territory.

Delivery availability depends on your postcode, product dimensions and carrier coverage. Some locations may be excluded from our delivery network.

Any applicable delivery charge will be displayed before you complete your order.

Where Do You Deliver?

We deliver to eligible metropolitan, regional and remote locations throughout:

• Victoria (VIC)
• New South Wales (NSW)
• Queensland (QLD)
• South Australia (SA)
• Western Australia (WA)
• Tasmania (TAS)
• Australian Capital Territory (ACT)

Please note: We do not currently provide delivery services to the Northern Territory (NT), including Darwin and Alice Springs.

Some other remote destinations may also be unavailable due to carrier restrictions. Please contact us before ordering if you are unsure whether your postcode is serviced.

How Do You Deliver Products?

Orders are delivered by Australia Post or one of our trusted courier partners, depending on the product, delivery location and carrier availability.

Do You Deliver to Regional and Remote Areas?

Yes. We deliver to many regional and remote areas across our serviced states. A $30 flat delivery fee applies to eligible locations.

The Northern Territory is excluded from our delivery network. Other remote destinations may also be excluded where delivery services are unavailable.

How Long Does Delivery Take?

Delivery times vary depending on your location, the product and the carrier. These are our estimated delivery times after dispatch:

These estimates do not include our usual 1–3 business day dispatch time.

In rare circumstances, such as peak periods, severe weather or carrier delays, delivery may take up to 25 business days after dispatch.

These timeframes are estimates and do not limit your rights under Australian Consumer Law if your order is significantly delayed or cannot be delivered.

Do You Provide Tracking Information?

Yes. You will receive an email with tracking information once your order has been dispatched, where tracking is available.

Please allow some time for the carrier's tracking system to update.

Why Does My Tracking Show No Information Yet?

Tracking information may not appear immediately after dispatch. Depending on the carrier, it can take some time for the first tracking update to appear.

If you have concerns about your delivery, please contact us and we'll be happy to help.

Will My Items Be Sent in One Package?

For logistical reasons, items in the same order may be dispatched in separate packages and may arrive on different days.

Refunds & Returns Policy

We're an Australian business and aim to keep our returns process simple, fair and transparent.

This policy operates alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies any rights or remedies you have under the ACL.

Order Cancellation

You may request cancellation of your order before it has been dispatched.

If you need to change or cancel an order, please contact us as soon as possible so we can check its status.

Once an order has been dispatched, we generally cannot cancel it for change-of-mind reasons. However, this does not affect any cancellation, refund or other rights you may have under Australian Consumer Law.

Delivery Timeframes and Orders Not Received

Delivery timeframes displayed on our website are estimates based on normal carrier operations.

Our usual dispatch time is 1–3 business days, followed by the estimated delivery timeframe for your location.

In rare circumstances, delivery may take up to 25 business days after dispatch due to carrier delays, severe weather or peak delivery periods.

If your order has not arrived within the expected timeframe, please contact us. We will investigate with the carrier and keep you informed.

If an item is confirmed lost in transit or cannot be delivered, we will arrange an appropriate remedy, including a replacement or refund as required under Australian Consumer Law.

Your statutory rights are not limited by our estimated delivery timeframes.

Faulty, Damaged, Missing Parts or Incorrect Items

If your product arrives faulty, damaged, with missing parts, or you receive an incorrect item, please contact us so we can investigate and arrange an appropriate solution.

Depending on the issue and your rights under Australian Consumer Law, remedies may include:

• Replacement parts, where appropriate
• Repair, where suitable
• Replacement of the product
• Full or partial refund, where appropriate

For a major failure under Australian Consumer Law, you are generally entitled to choose between a refund and replacement. For a minor failure, we may initially arrange a repair, replacement or refund as permitted by law.

Please contact us within a reasonable time after discovering the issue and provide:

• Your order number
• A brief description of the problem
• Photographs, where possible and relevant

Providing photographs can help us assess and resolve issues more quickly, but photographs are not a mandatory condition for exercising your statutory consumer rights.

Change of Mind Returns

If you change your mind about a purchase, we may accept a return at our discretion. Change-of-mind returns are not guaranteed.

Where a change-of-mind return is approved, the following conditions generally apply:

• The item must be unused and unassembled.
• The item must be in its original packaging and in resaleable condition.
• Return postage or shipping costs are the customer's responsibility.
• Any original delivery charges paid are generally non-refundable.
• A 10% restocking fee applies to approved change-of-mind returns.

We generally do not accept change-of-mind returns for products that have been used, assembled, damaged after delivery or are no longer in their original condition.

Important: These conditions, including the restocking fee, apply only to discretionary change-of-mind returns. They do not apply where a customer is entitled to a remedy under Australian Consumer Law.

Return Postage Costs

Faulty, damaged or incorrect products: Where a product fails to meet consumer guarantees, we will arrange or reimburse reasonable return costs as required under Australian Consumer Law.

For large, heavy or difficult-to-transport products, we will arrange collection where required by law.

Approved change-of-mind returns: The customer is responsible for return shipping costs and arranging the return unless otherwise agreed.

How Refunds Are Processed

Approved refunds are generally processed to the original payment method, unless another method is agreed upon.

We aim to process approved refunds promptly. Depending on your bank or payment provider, it may take several additional business days for the funds to appear in your account.

Any refund required under Australian Consumer Law will be provided within the applicable legal requirements and without unreasonable delay.

Australian Consumer Law (ACL) – Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If a product is faulty, unsafe, significantly different from its description or not fit for its intended purpose, you may be entitled to a remedy under Australian Consumer Law.

These statutory rights apply independently of any manufacturer warranty, supplier warranty or additional product guarantee offered by Vartiss Store.

Our change-of-mind conditions, restocking fees and packaging requirements do not limit these rights.

Before Sending Anything Back

We recommend contacting us before returning a product so we can assist with the appropriate return arrangements and provide the correct return address.

Our products may be dispatched from different warehouses, so returning an item without confirming the return location may cause delays.

This request does not restrict your rights under Australian Consumer Law.

Contact Vartiss Store

If you have questions about shipping, delivery, returns or refunds, please contact us.

Vartiss Store
Phone: 0423 184 010
Email: support@vartiss-store.com.au
Business Address: Unit 2/21 Fairbank Rd, Bentleigh VIC 3204

We're happy to assist with your enquiry and aim to resolve customer concerns fairly and promptly.