Frequently Asked Questions

Welcome to the Vartiss Store Frequently Asked Questions page. Here you’ll find answers to common questions about ordering, payments, shipping, delivery, returns and refunds.

If you need further assistance, please contact us. We’re always happy to help.

1. How Much Do You Charge for Shipping?

At Vartiss Store, we offer the following delivery options within our serviced areas:

• Free delivery: Available to eligible Australian capital cities, excluding Darwin.
• Regional and remote delivery: A flat $30 delivery fee applies to eligible locations within our delivery network.
• Northern Territory (NT): We do not currently deliver to Darwin, Alice Springs or any other location within the Northern Territory.

Delivery availability depends on your postcode, product dimensions and carrier coverage. Some additional remote locations may also be excluded.

For further details, please visit our Shipping & Delivery Policy.

2. Will I Be Charged Any Additional Delivery Fees?

Any applicable delivery fee will be displayed at checkout before you complete your purchase.

Free delivery applies to eligible capital-city destinations, excluding Darwin. A $30 flat delivery fee applies to eligible regional and remote locations.

If your location is outside our delivery network, we may be unable to fulfil your order.

We recommend contacting us before purchasing if you are unsure whether delivery is available to your postcode.

3. When Will My Order Be Dispatched?

In-stock orders are generally dispatched within 1–3 business days after payment has been successfully received.

Dispatch time refers to the time required to prepare and send your order and does not include the delivery time.

4. How Long Will My Order Take to Arrive?

Delivery times depend on your location, the product and the carrier.

Our estimated delivery times after dispatch are:

• Melbourne: 2–5 business days
• Sydney: 3–5 business days
• Brisbane: 4–6 business days
• Adelaide: 3–5 business days
• Perth: 5–7 business days
• ACT: 3–5 business days

These estimates do not include our usual 1–3 business day dispatch time.

In rare circumstances, delivery may take up to 25 business days after dispatch due to severe weather, peak periods or carrier disruptions.

Delivery estimates do not limit your rights under Australian Consumer Law.

5. Do You Provide Tracking Information?

Yes. Once your order has been dispatched, you will normally receive an email containing tracking information.

Tracking updates may take some time to appear after dispatch, depending on the carrier.

If you have not received tracking information or need assistance, please contact us at support@vartiss-store.com.au.

6. Will All My Items Arrive Together?

Not necessarily. For logistical reasons, items within the same order may be dispatched from different warehouses or sent in separate packages.

This means your items may arrive on different days and you may receive more than one tracking number.

7. Can I Change or Cancel My Order?

You may request to change or cancel your order before it has been dispatched.

Please contact us as soon as possible so we can check the status of your order.

Once an order has been dispatched, it generally cannot be cancelled for change-of-mind reasons. However, an approved change-of-mind return may be available under our Returns & Refunds Policy.

Your rights under Australian Consumer Law remain unaffected.

8. What Payment Methods Do You Accept?

We accept secure online payments using major credit and debit cards, as well as PayPal.

Payment transactions are processed through secure payment providers.

For more information, please visit our Payment Methods page.

9. What Happens If My Order Arrives Damaged or Faulty?

If your item arrives damaged, faulty, with missing parts, or is different from what you ordered, please contact us so we can investigate and help resolve the issue.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include:

• Replacement parts, where suitable
• Repair
• Replacement product
• Full or partial refund, where appropriate

For a major failure under Australian Consumer Law, you are generally entitled to choose between a refund and replacement.

We recommend providing your order number, a description of the issue and photographs where possible to help us assess the matter efficiently.

Photographs are not a mandatory condition for exercising your statutory consumer rights.

10. Can I Return an Item If I Change My Mind?

We may accept change-of-mind returns at our discretion if you contact us within 14 days of delivery.

Approved change-of-mind returns are subject to conditions, including:

• The item must be unused and unassembled.
• It must be in its original packaging and suitable for resale.
• Return shipping costs are the customer’s responsibility.
• A 10% restocking fee applies.
• Original delivery charges paid are generally non-refundable.

These conditions apply only to voluntary change-of-mind returns and do not affect your rights under Australian Consumer Law.

For full details, please read our Refunds & Returns Policy.

11. What If My Order Has Not Arrived?

If your order has not arrived within the expected delivery timeframe, please contact us with your order details.

We will investigate the shipment with the carrier and keep you updated.

If an item is confirmed lost in transit or cannot be delivered, we will arrange an appropriate remedy, including a replacement or refund as required under Australian Consumer Law.

12. Can I Collect My Order in Person?

Selected products may be available for collection from Bentleigh, Victoria, by prior arrangement.

Collection is not available for every product, as some items are dispatched directly from our suppliers or fulfilment warehouses.

Please contact us before placing your order if you would like to enquire about collection availability.

13. How Can I Contact Vartiss Store?

If you have questions about a product, delivery availability or an existing order, please contact us:

Vartiss Store
Business address: Unit 2/21 Fairbank Rd, Bentleigh VIC 3204
ABN: 48 357 609 527
Phone: 0423 184 010
Email: support@vartiss-store.com.au

We’re committed to providing helpful customer service and making your shopping experience as straightforward as possible.