Shipping & Delivery

At Vartiss Store, we aim to provide reliable and affordable delivery across our serviced areas of Australia. Orders are delivered through Australia Post and our trusted courier partners, depending on the product and delivery location.

1. Delivery Pricing

Our delivery pricing is designed to be clear and straightforward:

• Free delivery to eligible Australian capital cities, excluding Darwin.
• Regional and remote delivery: A $30 flat delivery fee applies to eligible regional and remote locations within our delivery network.
• Northern Territory (NT): We do not currently offer delivery to Darwin, Alice Springs or any other location in the Northern Territory.

Delivery availability is subject to the destination postcode, product dimensions and carrier coverage. Some remote locations outside the Northern Territory may also be excluded from our delivery network.

Any applicable delivery charge will be shown at checkout before you complete your order.

Important: If you are unsure whether your location is serviced, please contact us before placing your order.

2. Dispatch Time

In-stock orders are generally dispatched within 1–3 business days after payment has been successfully received.

Dispatch time refers to the time required to prepare and send your order and is separate from the estimated delivery time shown below.

3. Estimated Delivery Timeframes

Delivery times vary depending on your location, the product and the carrier. The following estimates apply after dispatch:

Please note: These estimated delivery times do not include our usual 1–3 business day dispatch time.

Delivery timeframes are estimates rather than guaranteed arrival dates. In rare circumstances, such as peak periods, severe weather, carrier disruptions or other logistical delays, delivery may take up to 25 business days after dispatch.

These estimates do not limit your rights under Australian Consumer Law if goods are significantly delayed or cannot be delivered.

4. Regional and Remote Delivery

We deliver to many regional and remote locations throughout our serviced Australian states and territories.

A $30 flat delivery fee applies to eligible regional and remote destinations within our delivery network.

Northern Territory exclusion: We do not currently service any location within the Northern Territory (NT), including Darwin, Alice Springs, Katherine and surrounding communities.

Some other remote locations may also fall outside our delivery network due to carrier availability or delivery restrictions.

If you are unsure whether your delivery address is serviced, please contact us before placing your order. We will be happy to check delivery availability for your postcode.

5. Tracking Information

You will normally receive an email containing tracking information once your order has been dispatched.

In some cases, tracking updates may take time to appear after dispatch, or tracking information may be limited depending on the carrier and service used.

If your tracking information has not updated or you have concerns about your delivery, please contact us for assistance.

6. Multiple Packages

For logistical reasons, items in the same order may be dispatched separately.

This means that you may receive more than one tracking number, and individual packages from the same order may arrive on different days.

7. Delivery Delays

While we aim to have orders delivered within the estimated timeframes, delays can occasionally occur due to circumstances outside our reasonable control, including severe weather, carrier disruptions, peak delivery periods and other logistical issues.

If your order has not arrived within the expected timeframe, please contact us so that we can investigate with the carrier and keep you informed.

If an order is confirmed lost in transit or cannot be delivered, we will arrange an appropriate remedy, including a replacement or refund as required under Australian Consumer Law.

Our delivery estimates do not override or limit your statutory consumer rights.

8. Incorrect or Incomplete Delivery Details

Please ensure that your delivery address, postcode and contact details are correct when placing your order.

If you notice an error in your delivery details, please contact us as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address, as changes depend on the carrier and the shipment’s progress.

Where incorrect or incomplete information results in a failed delivery, we will contact you to discuss the available options and any reasonable additional delivery costs, where applicable and permitted by law.

9. Consumer Rights

Our products are sold subject to the consumer guarantees provided under the Australian Consumer Law (ACL).

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law or other applicable Australian legislation.

If your order is not delivered within a reasonable timeframe or cannot be supplied, you may be entitled to a remedy under Australian Consumer Law.

For further information about returns and refunds, please refer to our Refunds & Returns Policy.

10. Need Help?

If you have questions about delivery availability, shipping charges or an existing order, please contact us:

Vartiss Store
Business address: Unit 2/21 Fairbank Rd, Bentleigh VIC 3204
ABN: 48 357 609 527
Phone: 0423 184 010
Email: support@vartiss-store.com.au

We’re happy to assist with delivery enquiries and aim to resolve any concerns fairly and promptly.